Privacy Policy
Introduction
This Privacy Policy describes how information is collected, used, stored, and protected when using the Smart Solution Support mobile application (the "App"). The App is designed to support customer relationship management, task tracking, scheduling, and business operations for organizations and professionals worldwide.
By installing or using the App, users agree to the collection and use of information in accordance with this Privacy Policy.
Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy or the App, you may contact us using the information below:
- Organization: Smart Solution Support
- Email: [email protected]
- Support Hours: Sunday – Thursday, 9:00 AM – 6:00 PM (Local Time)
1. Information Collected
The App does not require users to provide personal information for basic usage. No personal data is collected by default.
Optional User-Provided Content
The App includes an optional attachment upload feature. If users choose to use this feature, they may upload product images or related documents solely for support or reference purposes.
- Uploaded images or documents are provided voluntarily by the user
- Attachments may include product photos, invoices, or related files
- Uploading attachments is optional and not required to use core features
- Attachments are used only to support the specific user request or workflow
2. Use of Information
Collected information is used to:
- Provide and maintain core application functionality
- Authenticate users and manage accounts
- Enable task management, communication, and scheduling
- Improve application performance and user experience
- Ensure system security and prevent unauthorized access
- Comply with applicable legal and regulatory requirements
3. Data Storage and Security
- Data is transmitted using encrypted connections (HTTPS/SSL)
- Secure servers and access controls are used to protect information
- Reasonable technical and organizational safeguards are applied
4. Data Sharing
Information is not sold. Data may be shared only with:
- Trusted service providers for hosting and technical operations
- Legal authorities when required by applicable law
- Business partners in connection with corporate restructuring
5. Permissions
- Internet access for server communication
- Storage and camera access for uploading documents and images
- Phone access when initiating calls within the App
6. Data Retention
Information is retained as long as necessary to provide services, meet legal obligations, and support legitimate business purposes.
7. Children's Privacy
The App is not intended for children under the age of 13. Personal data from children is not knowingly collected.
8. International Use
The App may be used globally. Data may be processed and stored in different countries with appropriate safeguards.
9. Policy Updates
This Privacy Policy may be updated periodically. Continued use of the App indicates acceptance of any changes.
10. Contact
For privacy-related questions, contact:
Smart Solution Support