Privacy Policy

Introduction

Bacbon Smart Solution CRM (the "App") is a mobile Customer Relationship Management (CRM) application designed for organizations, businesses, teams, and professionals worldwide to manage customer data, tasks, schedules, financial records, and operational activities.

The App is intended for business and professional use. Access may be provided through user registration or credentials assigned by an organization or administrator. The App is not intended for personal or consumer use.

1. Information Collected

The App operates as a client-side application that connects to your organization's servers. All data entered into the App is stored and managed by your organization or the authorized administrator, not by Bacbon Ltd.

We do not collect, store, or process any personal information, user data, or usage analytics through this application.

2. Use of Information

Collected information is used for legitimate business and operational purposes, including:

• User Authentication: Managing user accounts, sessions, and access control
• CRM Functionality: Providing core CRM features including customer management, issue tracking, and relationship management
• Task Management: Tracking tasks, assignments, schedules, and workflow management
• Customer Service: Managing customer complaints, support requests, and service delivery
• Financial Management: Budget tracking, expense management, and financial reporting
• Calendar & Scheduling: Managing assignments, appointments, and calendar events
• System Security: Monitoring, security, fraud prevention, and system improvement
• Compliance: Meeting legal and regulatory requirements

3. Data Storage and Security

3.1 Local Storage

• Session data (authentication tokens, user ID) is stored locally on your device using secure storage mechanisms (SharedPreferences)
• Temporary caching of files and images to support App functionality and improve performance
• All local data benefits from standard device encryption

3.2 Server Storage

• Data is stored on secure servers operated or managed by Bacbon Ltd or its hosting partners (api.bizsolbd.com)
• Data transmission is protected using HTTPS and encryption protocols (SSL/TLS)
• Access is limited to authorized personnel and systems with role-based access controls
• Regular backups and disaster recovery procedures are maintained

3.3 Security Measures

• Encrypted passwords and authentication credentials (never stored in plain text)
• Secure token management with automatic expiration
• Role-based access controls and authentication mechanisms
• Regular system maintenance, security audits, and updates
• Monitoring and logging for security incident detection

4. Data Sharing

Information is not sold to third parties. Data may be shared only in the following cases:

• Service Providers: With third-party service providers supporting hosting, maintenance, infrastructure, or cloud services (under strict confidentiality agreements)
• Legal Obligations: To comply with legal obligations, lawful requests, court orders, or government regulations
• Business Transfers: In connection with business restructuring, merger, acquisition, or sale of assets (with appropriate notice to users)
• With Consent: When you explicitly authorize us to share your information

5. App Permissions

The App requests the following device permissions to provide full functionality:

• Internet Access: Required to communicate with our servers and provide CRM functionality
• Storage Access: Required to save and access files, images, and documents related to complaints, expenses, and attachments
• Camera Access: Required to capture photos for expense receipts and profile images (only when you choose to use this feature)
• Phone Access: Required to initiate phone calls to customer contact numbers directly from the App (only when you choose to use this feature)

You can revoke these permissions at any time through your device settings, though this may limit certain App functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal data stored in our systems
• Correction: Update or correct inaccurate information through the App's profile settings or by contacting us
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Uninstall the App to stop data collection (note: server-side data may be retained per our data retention policy)

To exercise these rights, please contact us using the information provided in Section 10.

7. Data Retention

Data is retained for as long as necessary to:

• Provide services and maintain your account
• Fulfill business purposes and operational requirements
• Comply with legal, regulatory, or contractual requirements
• Resolve disputes or enforce agreements

Account access may be deactivated upon request or termination of authorization. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or business purposes.

8. Children's Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can take appropriate action.

9. International Data Processing

Information may be processed and stored in different countries or jurisdictions. Appropriate safeguards, including standard contractual clauses and encryption, are applied to protect data across jurisdictions. By using the App, you consent to the transfer of your information to these locations.

10. Third-Party Services

The App uses the following third-party services that may collect information:

• Syncfusion: Calendar and chart components (may collect usage analytics)
• Table Calendar: Calendar functionality
• Image Picker: Camera and gallery access
• Cached Network Image: Image caching and optimization
• URL Launcher: Phone dialer functionality

Please review their respective privacy policies for information on how they handle data. We are not responsible for the privacy practices of these third-party services.

11. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by:

• Posting the updated Privacy Policy in the App
• Updating the "Last Updated" date
• Sending you a notification (if significant changes are made)

Continued use of the App after changes indicates acceptance of any updates. You are advised to review this Privacy Policy periodically.

13. Consent

By using the App, you consent to:

• The collection and use of information as described in this Privacy Policy
• The processing of your data for the purposes outlined above
• The transfer of your data to our servers and service providers